ISO 20000-1 IT MANAGEMENT SYSTEM BASIC TRAINING

Purpose of Training:

Information Technology definitions and common features, the foundations of Information Technology Service Management, Standard basic concepts, members of the ISO 20000 family, ISO/IEC 20000-2 Information Technology - Service Management - Part 2: Implementation Principles standard, TSE ISO/IEC TR 20000-3 Information Technology - Service Management - Part 3: Guide standard on the scope definition and applicability of the ISO/IEC 20000-1 standard, Information Security Management To raise awareness with basic information about the basic principles on which the system is based, what the Requirements for the Articles of the ISO 20001 Information Technology Service Management System Standard are and all that is explained, as well as the Documentation requirements.

Content of the Training:

Information Technology definitions,

History of Information Technology,

Basic concepts,

ISO 20000 Series

TSE ISO/IEC 20000-1 Information Technology - Service Management - Part 1: Features

TSE ISO/IEC 20000-2 Information Technology - Service Management - Part 2: Application Principles

TSE ISO/IEC TR 20000-3 Information Technology - Service Management - Part 3: Guide on the scope definition and applicability of the ISO/IEC 20000-1 standard

Understanding the Information Security Management System Concept and its systematics,

Evaluation of Requirements for the Clauses of ISO 20001 Standard,

System Oriented Applications.

Participant Profile: Although no prerequisites are required for ISO 20000 Information Technology Training; The fact that the participants are at least high school or equivalent graduates and the desired benefit from the education is also an important factor.

Personnel who want to implement the ISO 20001 Information Technology Service Management system in companies, students who want to add their experience with the Information Technology Service Management system to their careers, employees of companies managed with the ISO 20001 Information Technology Service Management system, human resources who are interested in the ISO 20001 Information Technology Service Management system and want to learn without any reason.

Exam: Exam can be taken at the end of the training.

Trainer: Provided by our International Chief Auditor and Training Experts. Announced Before Training.

Training Date: Announced Before Training.

Training Duration: 2 or 3 days.

Training Location: Our Company Training Halls or Announced Before the Training.

Certificate: At the end of the training, a certificate is given to those who attended the training.