Purpose of Training:
To create a customer-oriented system and customer satisfaction awareness. Gaining a system approach in receiving customer complaints, managing complaints and ensuring customer satisfaction.
Content of the Training:
Definition of Quality, Benefits and Gains of Quality, Quality and Customer Relationship, Connection Between ISO 9001 and ISO 10002 Standards, Guidance Principles, Complaints Handling Framework, Planning and Design Processes, Implementation, Maintenance and Improvement of the Complaints Handling Project.
Participant Profile: Customer representative personnel or personnel in related positions who are responsible for understanding, evaluating customer complaints and developing solutions.
Exam: Exam can be taken at the end of the training.
Trainer: Provided by our International Chief Auditor and Training Experts. Announced Before Training.
Training Date: Announced Before Training.
Training Duration: 1 or 2 days.
Training Location: Our Company Training Halls or Announced Before the Training.
Certificate: At the end of the training, a certificate is given to those who attended the training.
Türkçe
English