Purpose of Training:
Gaining skills for defining and preparing ISO 10002 Customer Satisfaction Management System documents.
Training Content:
Quality, complaint, satisfaction concepts and terminology
General information about ISO 10002 Customer Satisfaction and ISO 9001 Standard
Examining the document types required by the standard together with case studies;
Procedure
process
Instructions
Form
quality plan
Manual
Examining ISO 10002 Customer Satisfaction Standard items in terms of documentation
Participant Features: System founders who are involved in the establishment of ISO 10002 Customer Satisfaction Management System can participate.
Exam: Exam can be taken at the end of the training.
Trainer: Provided by our International Chief Auditor and Training Experts. Announced Before Training.
Training Date: Announced Before Training.
Training Duration: 1 or 2 days.
Training Location: Our Company Training Halls or Announced Before the Training.
Certificate: At the end of the training, a certificate is given to those who attended the training.
Türkçe
English