Education Purpose:
It is the training of Audit Officers for Internal Audits and Supplier Audits carried out at planned intervals to determine whether the ISO 10002 Customer Satisfaction Management System complies with the planned regulations, the conditions of the standard and the Customer Satisfaction and Quality management system conditions established by the organization and whether it is effectively implemented and maintained.
Training Content:
•Interpretation of ISO 10002 Customer Satisfaction Standard Clauses from the Perspective of the Auditor
•ISO 10002 Customer Satisfaction and Introduction of ISO 9001 Standard
•Inspection Types
•Benefits of Audit
•Inspection Management
•Inspection Planning
•Preparation of check-lists and question lists
•Concluding the Inspection and Writing a Report
•Audit Officer Responsibilities
•Practical and Case Studies
Participant Profile: Those who want to become Management Systems Internal Auditors, Organizational employees who want to evaluate the suitability of the management system in their businesses, Management System Consultants, and those who want to become internal auditor trainers.
Exam: Exam can be taken at the end of the training.
Trainer: Provided by our International Chief Auditor and Training Experts. Announced Before Training.
Training Date: Announced Before Training.
Training Duration: 2 or 3 days.
Training Location: Our Company Training Halls or Announced Before the Training.
Certificate: At the end of the training, a certificate is given to those who attended the training.
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